At Connect Power we are committed to continuous improvement and passionate about giving our customers an exceptional service.
1. If you’re dissatisfied with the service you’ve received from Connect Power, let us know and we will look into it as soon as possible. A complaint can be made to us either by phone or in writing (including by email). Clients making complaints will always be treated with courtesy and respect at all times.
2. Once we receive your complaint, a member of our team will be in touch to confirm it’s been received and we are working on it.
3. We aim to resolve any complaint within 14 working days. A customer complaint can be resolved in a number of different ways for example; a written apology, making a good will gesture or compensation.
4. If you are still dissatisfied with the resolution that we provide or your complaint has been unresolved for more than eight weeks, you can escalate your complaint to Ombudsman Services. Ombudsman Services is impartial and free for you to use.
Telephone - 0330 1234 233
Email - emailus@connectpower.co.uk
Post - 13 Rossall Road Thornton Cleveleys FY5 1AP
Ombudsman Services
Phone: 03304401624 Email: enquiry@ombudsman-services.org
Post: P.O. Box 966, Warrington WA4 9DF
Connect Power is an independent broker for businesses throughout the UK. Company No. 10295516. ISO Registration No. ZA266979
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